State Farm® Insurance Agent Brock T Quinn

"Thank you for your wonderful feedback, Kathy! I'm so happy to hear that you're feeling at ease with your new policy. It's fantastic to have you as part of our State Farm family, and we truly appreciate you spreading the word to your friends and family. Take care, and feel free to reach out if you need anything!"

"Thank you, Erika! I'm so happy to hear that you've had such a positive experience with our office over the years. It's wonderful to know that our team have been able to support you through important milestones. We're always here to help with any of your insurance needs. Thanks for being a valued part of our community!"

"Thank you for your wonderful feedback, Irene! I'm delighted to hear that Korie provided such helpful and honest service, making your experience smooth and stress-free. It's fantastic that you chose to switch your insurance to us! We're grateful for your recommendation and are here for any future needs. Let us know if there's anything else we can assist you with!"

"Thank you, Yorick! I'm happy to hear that our team has been helpful and that you had a great experience with our reception. Riley will be delighted to know they've made a positive impact since day one. We're here for any of your insurance needs!"

"Thank you for your review, Joseph! I'm so happy to hear that Korie has been courteous, knowledgeable, and prompt in assisting you. It's wonderful to know you've entrusted us with all your insurance needs. If you ever have more questions or need further assistance, feel free to reach out. We’re here to help!"

"Thank you for your review! I'm happy to hear that Korie and Joe have provided such excellent service. Their professionalism and helpfulness are truly valued in our office. If there's anything else we can assist you with, just let us know!"

"Thank you for your fantastic review, James! I'm happy to hear that our team was able to assist you thoroughly and help you save money. We always aim to provide exceptional service, and your feedback means a lot to us. Let us know if there's anything else we can do for you!"

"Thank you for your review, Tina! I'm happy to hear that Alexander was able to assist you with your insurance needs. If you have any more questions or need further assistance, feel free to reach out anytime!"

"Thank you, Sydney, for your wonderful feedback! I'm glad to know that you appreciate the prompt and personal service we aim to provide. It's great to hear that our efforts to keep costs down while maintaining coverage are valued. If you ever have more questions or need assistance, feel free to reach out. We're here to help!"

"Thank you, Daniel, for your kind words! I'm glad to hear that Riley has been able to assist you with his knowledge and clear explanations. It's wonderful to know that you're happy with the service and that Riley's prompt responses have met your expectations."

"Thank you, Jr Angulo, for sharing your experience! I'm glad to hear that Riley has been straightforward and attentive to your needs. We appreciate your feedback and are here to assist with any future insurance needs."

"Thank you, Vicki, for sharing your experience! I'm glad to hear that Bryan was able to assist you effectively with the transition of your State Farm Insurance. It's wonderful to know his patience and thoroughness made the process smooth for you. We're excited to continue working together and are here for any future needs or questions you may have!"

"Thank you, Nadine, for sharing your experience! I'm happy to hear that Alexander was able to assist you with your policies and provide you with the savings you were looking for. It's wonderful to know that his knowledge and patience made the process smooth for you. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"

"Thank you, Mike! I'm happy to hear that Lisa provided such detailed and thorough service. Her dedication is truly appreciated. If you have any more questions or need further assistance, feel free to reach out to our office anytime."

"Thank you, Carolina, for sharing your experience! I'm happy to hear that Lisa was able to assist you so effectively and meet your tight deadline. Our team is dedicated to providing caring and efficient service. If you have any more questions or need assistance in the future, feel free to reach out!"

"Thank you, Steve! I'm happy to know that our office could help you save money while enhancing your coverage. It's great to have you with us, and we're here for any questions or assistance you might need in the future."

"Thank you, Korie! I'm glad to hear that you had a positive experience with Nick and the team. It's wonderful that you find texting us convenient. We're here to help whenever you need us!"

"Thank you, Ashley! I'm glad to know you appreciated our customer service. Your referrals mean a lot to us, and we're grateful for your support!"

"Thank you, Joseph, for your wonderful feedback! I'm glad to know you appreciated our customer service and expertise. Your recommendation means a lot to us."

"Hello Amber, I reviewed your account and experience with my team and agency. These are the steps we take when a customer’s payment comes back for non-pay: 1.) Customer receives an email notification. 2.) Customer receives a non-pay letter in the mail. 3.) Customer receives text message alerts directly from my agency. 4.) If payment still isn’t received, the customer receives another piece of mail notifying that your policies will be cancelled for non-pay. When you late paid in December, all of the above steps occurred. You then non paid in January. At that time, my team member Lisa notified your husband, Chris, via text that your payment was declined. This is an extra step of customer service that my agency provides. All the text messages are below. After this exchange, you still never made the payment. You also received the additional email and paper mail notifications stating that your insurance would lapse, which it did on 2/22/2025 for nonpayment. Both you and Chris reached out to my agency yesterday. You spoke with Korie who notified you of the timeline. You apologized and said your husband takes care of the payments, and that he was speaking to someone else in our agency and would take care of it. When Chris spoke to my team member Riley, they reviewed the same timeline and Riley offered solutions which included quotes to get your policies reinstated. Your husband’s response was: “I don’t check every piece of mail and it’s your responsibility to make sure my bill is paid.” My agency simply provides the additional service to notify a customer when a payment is missed. It’s the customer’s responsibility to make their payments on time, not my agency’s. If you non-pay, your insurance will lapse. This is how bills work. If you non-pay your electrical bill, your electricity will be shut off. If you non-pay your water bill, your water will be shut off. If you non-pay mortgage or rent, you will be foreclosed upon or evicted. You must take accountability in this situation. Additionally, I took a look at your Google review history and at least 41 of your 91 reviews are poor reviews. It seems you enjoy disparaging local businesses. Best of luck to the future companies you work with. CHRISTOPHER 1/23/2025 10:27 AM Is this a newer payment? I went online and made that payment that didn't go through Lisa 1/23/2025 12:02 PM Hello Chris, The payment that declined was your monthly payment for the Toyota Yaris and Corolla, in the amount of $240.21. I do not see a new payment being made after the initial payment was declined. Please call the agency so we can assist. Thank you! 480-668-3878 CHRISTOPHER 1/23/2025 01:46 PM Payment for December or January? Lisa 1/23/2025 02:06 PM January CHRISTOPHER 1/23/2025 03:34 PM Can I just fix it online Lisa 1/23/2025 04:12 PM You will need to make the replacement payment for the January bill first, and then you can update your payment card for the go forward bills. Please call the agency if you need assistance. Thank you! "

"Thank you, Jay, for sharing your experience! I'm glad to know that our quick and professional responses have made managing your insurance needs easier. If you ever have more questions or need assistance, feel free to reach out. We're here to help!"

"Thank you, Edward, for your wonderful feedback! I'm glad to know that you found our team supportive and helpful. We strive to provide honest and reliable service to all our customers. If you have any questions or need further assistance, feel free to reach out. We're here to help!"

"Lindsey, thank you for sharing your experience! We're glad you made the switch and found significant savings with us. Joseph is indeed a valuable part of our team, and it's wonderful to know he took the time to explain everything clearly. If you have any further questions or need assistance, our office is always here to help. Enjoy your day!"