State Farm® Insurance Agent Brock T Quinn

"Thank you, Daniel, for your kind words! I'm glad to hear that Riley has been able to assist you with his knowledge and clear explanations. It's wonderful to know that you're happy with the service and that Riley's prompt responses have met your expectations."

"Thank you, Jr Angulo, for sharing your experience! I'm glad to hear that Riley has been straightforward and attentive to your needs. We appreciate your feedback and are here to assist with any future insurance needs."

"Thank you, Vicki, for sharing your experience! I'm glad to hear that Bryan was able to assist you effectively with the transition of your State Farm Insurance. It's wonderful to know his patience and thoroughness made the process smooth for you. We're excited to continue working together and are here for any future needs or questions you may have!"

"Thank you, Nadine, for sharing your experience! I'm happy to hear that Alexander was able to assist you with your policies and provide you with the savings you were looking for. It's wonderful to know that his knowledge and patience made the process smooth for you. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"

"Thank you, Mike! I'm happy to hear that Lisa provided such detailed and thorough service. Her dedication is truly appreciated. If you have any more questions or need further assistance, feel free to reach out to our office anytime."

"Thank you, Carolina, for sharing your experience! I'm happy to hear that Lisa was able to assist you so effectively and meet your tight deadline. Our team is dedicated to providing caring and efficient service. If you have any more questions or need assistance in the future, feel free to reach out!"

"Thank you, Steve! I'm happy to know that our office could help you save money while enhancing your coverage. It's great to have you with us, and we're here for any questions or assistance you might need in the future."

"Thank you, Korie! I'm glad to hear that you had a positive experience with Nick and the team. It's wonderful that you find texting us convenient. We're here to help whenever you need us!"

"Thank you, Ashley! I'm glad to know you appreciated our customer service. Your referrals mean a lot to us, and we're grateful for your support!"

"Thank you, Joseph, for your wonderful feedback! I'm glad to know you appreciated our customer service and expertise. Your recommendation means a lot to us."

"Hello Amber, I reviewed your account and experience with my team and agency. These are the steps we take when a customer’s payment comes back for non-pay: 1.) Customer receives an email notification. 2.) Customer receives a non-pay letter in the mail. 3.) Customer receives text message alerts directly from my agency. 4.) If payment still isn’t received, the customer receives another piece of mail notifying that your policies will be cancelled for non-pay. When you late paid in December, all of the above steps occurred. You then non paid in January. At that time, my team member Lisa notified your husband, Chris, via text that your payment was declined. This is an extra step of customer service that my agency provides. All the text messages are below. After this exchange, you still never made the payment. You also received the additional email and paper mail notifications stating that your insurance would lapse, which it did on 2/22/2025 for nonpayment. Both you and Chris reached out to my agency yesterday. You spoke with Korie who notified you of the timeline. You apologized and said your husband takes care of the payments, and that he was speaking to someone else in our agency and would take care of it. When Chris spoke to my team member Riley, they reviewed the same timeline and Riley offered solutions which included quotes to get your policies reinstated. Your husband’s response was: “I don’t check every piece of mail and it’s your responsibility to make sure my bill is paid.” My agency simply provides the additional service to notify a customer when a payment is missed. It’s the customer’s responsibility to make their payments on time, not my agency’s. If you non-pay, your insurance will lapse. This is how bills work. If you non-pay your electrical bill, your electricity will be shut off. If you non-pay your water bill, your water will be shut off. If you non-pay mortgage or rent, you will be foreclosed upon or evicted. You must take accountability in this situation. Additionally, I took a look at your Google review history and at least 41 of your 91 reviews are poor reviews. It seems you enjoy disparaging local businesses. Best of luck to the future companies you work with. CHRISTOPHER 1/23/2025 10:27 AM Is this a newer payment? I went online and made that payment that didn't go through Lisa 1/23/2025 12:02 PM Hello Chris, The payment that declined was your monthly payment for the Toyota Yaris and Corolla, in the amount of $240.21. I do not see a new payment being made after the initial payment was declined. Please call the agency so we can assist. Thank you! 480-668-3878 CHRISTOPHER 1/23/2025 01:46 PM Payment for December or January? Lisa 1/23/2025 02:06 PM January CHRISTOPHER 1/23/2025 03:34 PM Can I just fix it online Lisa 1/23/2025 04:12 PM You will need to make the replacement payment for the January bill first, and then you can update your payment card for the go forward bills. Please call the agency if you need assistance. Thank you! "

"Thank you, Jay, for sharing your experience! I'm glad to know that our quick and professional responses have made managing your insurance needs easier. If you ever have more questions or need assistance, feel free to reach out. We're here to help!"

"Thank you, Edward, for your wonderful feedback! I'm glad to know that you found our team supportive and helpful. We strive to provide honest and reliable service to all our customers. If you have any questions or need further assistance, feel free to reach out. We're here to help!"

"Lindsey, thank you for sharing your experience! We're glad you made the switch and found significant savings with us. Joseph is indeed a valuable part of our team, and it's wonderful to know he took the time to explain everything clearly. If you have any further questions or need assistance, our office is always here to help. Enjoy your day!"

"Jim, thank you for your kind words and for being a loyal customer for so many years! I'm glad to hear that you consistently receive excellent service from Lisa and the rest of our team. We truly appreciate your recommendations to friends and neighbors in Scottsdale. It was our pleasure to assist you this week, and we look forward to seeing you again soon. - Brock T. Quinn - State Farm Insurance Agent, Scottsdale, AZ"

"Sue, thank you for sharing your experience! I'm glad Sam could assist you with your home insurance and waive the late fee. We appreciate your kind words and are happy to have Sam on our team. If you need anything else, feel free to reach out. - Brock T. Quinn - State Farm Insurance Agent, Scottsdale, AZ"

"Thank you, Brandon, for your wonderful review! I'm glad to hear that Alex provided such a positive experience and took the time to ensure you understood everything. We value creating a welcoming atmosphere for our clients. If you ever need further assistance, don't hesitate to reach out! - Brock T. Quinn - State Farm Insurance Agent, Scottsdale, AZ"

"Von, thank you for your wonderful review! I'm glad to hear that Nicholas provided you with outstanding customer service and made the quote to insured process smooth and easy. It's great to know that you found the State Farm portal intuitive and accessing your insurance documents frictionless. We appreciate your high recommendation of Nick and our office. If you need any further assistance, we're here to help! - Brock T. Quinn - State Farm Insurance Agent, Scottsdale, AZ"

"Jennie, thank you for your wonderful review! I'm glad to know that you feel secure with our agency and appreciate the recognition of our efforts to stay relational, efficient, and responsive. It's great to have clients like you who value our commitment to reviewing and updating your insurance needs. If you ever need anything, don't hesitate to reach out. - Brock T. Quinn - State Farm Insurance Agent, Scottsdale, AZ"

"Hi King, thank you for the review! We're glad you had a great experience with our office and staff. If you ever need anything else, we're here to help! - Brock T. Quinn - State Farm Insurance Agent, Scottsdale, AZ"

"Ben, it is great to hear you had a great experience with Bryan! Your recommendation means a lot to us, and we're pleased to have provided you with informative and efficient service. Thank you for choosing our office for your insurance needs! - Brock T. Quinn - State Farm Insurance Agent, Scottsdale, AZ"

"Calvin, your detailed review highlights the exceptional service our team, especially Sam, provides. We're pleased to have helped you find the best coverage tailored to your needs. Thank you for recognizing Sam's expertise and friendly demeanor. We're here for any future insurance needs you may have! - Brock T. Quinn - State Farm Insurance Agent, Scottsdale, AZ"

"Tyler, thank you! We value you for letting us assist you with your insurance needs!"

"Hasan, thank you for your review! I am happy to hear Alexander was able to assist you with the switch! We value you for letting us be your good neighbor!"